Creighton University Medical Center launched a new emergency room service, InQuickER. It is an emergency room service that facilitates patient satisfaction by allowing consumers to hold a place at the ER online, while waiting in the comfort of their own homes.
Patients can hold their place online at Creighton University Medical Center by paying $9.99, completing an online form, and arriving at the projected treatment time. You will be seen by a health professional in the emergency room within 15 minutes, or InQuickER will refund your online fee in full. The new service is only intended for individuals who have non-life threatening medical conditions.
“We know people want more convenience and communication in the ER experience,” explains Gary Honts, President and CEO of Creighton University Medical Center. “While estimates and averages about emergency room wait times may vary, many emergency room patients throughout the community end up waiting several hours in waiting rooms with no indication of when they’ll be seen. With this service, users enjoy the convenience of choosing where they wait and a projected time to see a healthcare professional in the emergency room.”
InQuickER does not affect the wait times of other emergency room patients, nor does it allow certain individuals to “cut” in front of others. Additionally, if the projected treatment time changes due to an influx of patients requiring priority treatment, the user will be notified and given an alternate time, or a refund.
Increased demand and decreased capacity are creating traffic jams in ER waiting rooms across the country, according to the American College of Emergency Physicians, creating traffic jams in waiting rooms across the country and adding stress and anguish to an experience that invokes anxiety. To address the growing need to deliver more efficient service, hospitals are utilizing InQuickER to streamline the throughput processes while focusing now, more than ever, on patient satisfaction.
About Creighton University Medical Center
Creighton University Medical Center (CUMC) is one of the region’s premier academic medical centers and one of the largest health care providers in Nebraska. The organization includes Saint Joseph Hospital, a 334-bed acute care facility; Creighton University Schools of Medicine, Nursing, Dentistry, and Pharmacy and Health Professions; and Creighton Medical Associates, a network of nearly 300 faculty physicians who practice in clinic locations throughout Nebraska and Iowa. CUMC is known for its centers of expertise in Cardiac Care, Cancer Care, Trauma, Minimally Invasive Surgery, High-Risk OB, Blood Conservation and Surgery. Its trauma center is the oldest and busiest in the state, and the medical center offers the region’s first freestanding facility dedicated to cardiac care. To learn more about the Creighton University Medical Center, visit www.creightonhospital.com.